For help to resolve the problems that you might encounter with Backup Exec Retrieve, you can check the following information.
Table: Troubleshooting Backup Exec Retrieve
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Problem |
Description |
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Users get a secure sockets layer (SSL) certificate warning in their browser when they go to the Backup Exec Retrieve Web site. |
Backup Exec Retrieve uses a Secure Sockets Layer certificate to protect communication between the client and server. Web browsers may warn users of problems with the site’s security certificate. You can continue to the Web site. For more information on resolving the warning, click http://entsupport.symantec.com/umi/V-367-2-1. |
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Selecting a file causes an error in the application that launches for viewing the file |
When you select a file in Microsoft Internet Explorer, the file is saved to the Internet cache. Then, the program that is required to open it is launched. If the Do not save encrypted pages to disk option is selected in Internet Explorer, then the file is not saved to the Internet cache. However, the associated application is launched but it cannot open the file. To fix this issue, deselect the option in Internet Explorer (the option is the default on Windows 2003). |
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Users cannot log on with a local account |
Backup Exec Retrieve usually runs on a separate computer from the original computer that was backed up. The only authority for local accounts and passwords is the original computer, which might not be available when you use Backup Exec Retrieve. You must use a domain account to log on and retrieve files using Backup Exec Retrieve. Backup Exec Retrieve makes every effort to capture the domain users and domain groups that are part of local groups. Therefore, if your domain account is a member of the Local Administrators group on your computer, you can retrieve your files. |
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Users cannot see all of my data (indexing take too long) |
Indexing is a resource-intensive process. Performance expectations vary significantly depending on your hardware, network configuration, and data change rate. Initial indexing for a new storage location that contains many base recovery points is the most intense load, in the range of minutes per image. A smaller load for subsequent incremental recovery points is in the range of seconds per incremental. Recovery points, archives, and files that not indexed do not display in search results. If you find that indexing takes too long, you might need to distribute the load across additional Indexing Servers. |
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Unable to download a file when you use the computer name or IP address of Backup Exec Retrieve in Internet Explorer |
If an end user cannot download a file from Backup Exec Retrieve in Internet Explorer, enable automatic downloads in the browser. To enable automatic downloads in Internet Explorer |
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Clicking the Backup Exec Retrieve in Internet Explorer results in a prompt to add the site to the trusted sites list. |
If Enhanced Security is enabled in Windows, you are prompted to add the Backup Exec Retrieve URL to Internet Explorer’s trusted sites list. If you continue without adding the URL to the trusted sites list, you are prompted to install Silverlight, even if it already installed. If you try to install Silverlight again, the installation fails. Symantec recommends that you add the Backup Exec RetrieveURL to Internet Explorer’s trusted sites list. To add the Backup Exec Retrieve URL to Internet Explorer’s trusted sites list:
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