Backup Exec generates an error message when a condition occurs that is important enough to warrant your attention, or requires that you submit a response. Most alerts and error messages are self explanatory, but there may be times when you need to get more information to resolve a condition.
You can get more information on Backup Exec alert and error messages in the following ways:
On the alert dialog box, click the link for the Unique Message Identifier (UMI) code, or look in the job log and click the UMI link. This code is a hyperlink to the Symantec Technical Support Web site. You can access the technical notes that are related to the alert.
See Linking from the job log to the Symantec Technical Support Web site.
Search the Symantec technical support knowledge base for the error. From the Help menu, click Symantec on the Web, and then select Search Knowledge Base.