Running the begather utility to troubleshoot Backup Exec components on Linux servers

The begather utility brings together the files that help you diagnose issues with Backup Exec components on Linux servers. After you run it, the begather utility displays the name of the Packet file that it creates. The files that are gathered contain detailed information regarding installation, diagnostics, and error reporting. Reviewing these files before contacting technical support can reveal the source of the issue. If the solution is not evident based on the gathered files, have the Packet file available when contacting support. The support technician may request an email that contains the Packet file.

Run the begather utility to troubleshoot Backup Exec components on Linux servers

  1. Log on as root to the Linux server on which the Backup Exec components are installed.

  2. Navigate to the following directory:

    /opt/VRTSralus/bin

    For example:

    cd /opt/VRTSralus/bin

  3. Start the begather utility.

    For example:

    ./begather

  4. Note the location of the Packet file that is displayed on the screen.

Running the begather utility to troubleshoot Backup Exec components on Linux servers