The begather utility brings together the files that help you diagnose issues with Backup Exec components on Linux servers. After you run it, the begather utility displays the name of the Packet file that it creates. The files that are gathered contain detailed information regarding installation, diagnostics, and error reporting. Reviewing these files before contacting technical support can reveal the source of the issue. If the solution is not evident based on the gathered files, have the Packet file available when contacting support. The support technician may request an email that contains the Packet file.