You can use the Symantec Gather Utility to troubleshoot an issue in Backup Exec. After the Symantec Gather Utility collects all of the log file information, you will have the option of viewing all of the data collected by the utility and sending the results via email or FTP. The files gathered contain detailed information regarding installation, diagnostics, and error reporting. Reviewing these logs prior to contacting technical support can reveal the source of the issue. If the solution is not evident based on the gathered logs, please have these logs available when contacting support. The support technician may request an email that contains the log files.
To collect log file information for troubleshooting
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On the Tools menu, click Support Utilities > Run the Gather Utility to collect logs and crash dumps.
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Check all of the boxes in the Data to gather (if available) field.
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Use the default Output root directory (required) or specify an alternate one.
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Enter your case number with the dashes (for example, 123-456-789).
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If there are additional files you want added to the compressed file enter them now.