About the Symantec Backup Exec Support Tool

The Symantec Backup Exec Support Tool is a diagnostic tool that scans the local computer and generates a report about common issues in your Backup Exec environment. You can view the report and try to resolve the issues before you contact Symantec Technical Support. If you cannot resolve the issues, you can choose to collect data to send to Symantec Technical Support .

The report identifies issues with items such as the following:

  • Minimum system requirements.

  • Backup Exec service account.

  • Backup Exec service account credentials.

  • Windows Removable Storage service.

You can find a description of the report and more information about the report at the following URL:

http://entsupport.symantec.com/umi/V-370-2378-00002

You can find more information about the Backup Exec Support Tool at the following URL:

http://entsupport.symantec.com/umi/V-370-2378-00001

More Information

Running the Backup Exec Support Tool

About the Symantec Backup Exec Support Tool