Using the command line to generate a diagnostic file for troubleshooting

You can run the Backup Exec diagnostic application from the command line to gather information for troubleshooting.

To use the command line to generate a diagnostic file for troubleshooting

  1. Launch the command prompt.

  2. Do one of the following:


    To generate a diagnostic file for a media server

    From the directory Program Files\Symantec\Backup Exec\, type bediag [switches] servername .

    See Command line switches for a diagnostic file.

    To generate a diagnostic file for a remote server

    From the directory Program Files\Symantec\Backup Exec\, type bediag [switches] workstationname.

    See Command line switches for a diagnostic file.

  3. Open the “Bediag.txt”from the directory that contains Bediag.exe (by default Program Files\Symantec\Backup Exec).

Using the command line to generate a diagnostic file for troubleshooting