Generating a diagnostic file on a remote media server

You can run diagnostics on a remote media server provided:

  • Backup Exec is installed on the remote server.

  • Backup Exec services are running.

Diagnostic information appears in a text file.

To generate a diagnostic file on a remote media server

  1. On the Tools menu, click Backup Exec Diagnostics.

  2. Click Select Server and select the remote media server on which you want to run the diagnostic utility.

  3. Select the appropriate options.

    See Backup Exec Diagnostics.

  4. Click Run Diagnostics.

  5. Click Close.

Generating a diagnostic file on a remote media server