Troubleshooting the Remote Agent for Macintosh Systems

If you experience problems with the Remote Agent for Macintosh Systems (Remote Agent), read the following questions and answers.

Table: Troubleshooting the Remote Agent



The Remote Agent is installed on a Macintosh system in a NIS domain, but Backup Exec is unable to browse resources on the system. What do I do?

If the group line and the password line in the nsswitch.conf file are set to compatibility mode, additional configuration is necessary. Refer to the nsswitch.conf man pages for additional information on configuring nsswitch.conf to use compatibility mode.

Alternately, change the password line and the group line to NIS files so that the Macintosh system validates the user through NIS. If the NIS server is unavailable or the user is not found, the local files are used for validation.

I cannot load the Remote Agent. When I attempt to load the Remote Agent in console mode, “./beremote –log-console” shows the following message:

ACE_SV_Semaphore_Complex: no space left on device.

What should I do?

This issue occurs when the computer reaches its maximum limit on allowable semaphores. It can occur after an unexpected termination of the Remote Agent. When the Remote Agent unexpectedly terminates, it is unable to clean up some of the semaphore resources that it used. Other processes may have caused the use of semaphores to reach the limit. You must restart the computer to safely recover it from this condition.

If other processes are running, it may not be feasible to restart the computer. Instead, you can use the commands that let you list and then remove all semaphores in use by the operating system. Be careful when you select semaphores to remove. Semaphores that are in use by the Remote Agent cannot be identified. If you remove semaphores of other programs that are in use, those programs can become unstable.

Troubleshooting the Remote Agent for Macintosh Systems