Performing a manual restore by using the Intelligent Disaster Recovery Wizard

If a *.dr file is missing, you can still recover the computer by initiating a manual restore using the Intelligent Disaster Recovery Wizard. The Intelligent Disaster Recovery Wizard identifies individual backup sets by reading the backup media, so you can select the backup sets that you want to restore.


If the media that you want to restore contains both Full backup sets and Incremental or Differential backup sets, restore the Full backup sets first.

To perform a manual restore

If you are restoring Windows 2000 computers that have utility partitions, first recreate the utility partitions using the OEM-supplied media.

  1. Place the bootable IDR CD in the CD drive of the computer to be recovered and then start the computer.

  2. After you read the IDR boot screen, press Enter.

  3. In the initial Symantec Intelligent Disaster Recovery panel, click Manual Recovery.

  4. Change the time zone to the time zone of the computer you want to recover by clicking the time zone hyperlink on the taskbar.

  5. Select the correct time zone, and then click Set.

  6. Click Next.

  7. If the Intelligent Disaster Recovery Wizard fails to run and returns you to the initial IDR Recovery panel, click Start > View Log File. Use this log file when you contact Symantec technical support.

    If SCSI or RAID controller drivers are required, the drivers are automatically installed if the Intelligent Disaster Recovery Wizard finds them in its driver database. If the SCSI drivers or RAID drivers are not found, click the Have Disk icon to install the required drivers, and then click OK.


    Each listed controller that appears in the SCSI, RAID and USB Controllers Discovery panel may have updated drivers available. To determine if updated drivers are available, manually select each listed controller. If updated drivers are available, then the Update Driver option becomes active. Symantec recommends that you update the drivers.

  8. Do one of the following:

    If BitLocker Drive Encryption is enabled on any of the existing hard drives to which you are recovering

    Do the following in the order listed:

    • Click Unlock.

    • In the BitLocker Drive Recovery panel, select the file that contains the encryption key, or enter the recovery password.

    • Click Next.

    If BitLocker Drive Encryption is not enabled

    Go to step 5.

  9. On the Modify Hard Disk Layout screen, click Run Disk Management.

  10. Recreate the hard disk partition layout to match the computer’s original partition layout.

  11. After you create the hard disk partition layout, click Next.

  12. Select one of the following methods to access the storage device.

    Use locally attached media device

    Select this option if you have locally-connected backup media such as tape drives, autoloaders, or backup-to-disk folders. If you use bootable tape, you must use this option.

    See Restoring from a locally attached media device.

    Install networking, and then restore from remote backup-to-disk folders

    Select this option if your backup-to-disk folders are located on remote computers.

    See Restoring from remote backup-to-disk folders.

    Install networking and then restore from a remote media server

    Select this option if you want to submit the restore jobs from remote media servers.

    See Restoring from a remote media server.

  13. Select the tape drive where the restore media resides.

    The Found a Backup Set dialog box appears, showing you the first backup set found on the media.

  14. To restore to a location other than the one that appears, click Change, and then select a location where you want to restore the data. Do not use drive C for the alternate location.

  15. Click one of the following:

    Click Restore Set

    To restore the backup set that appears in Media Information and Set Information. IDR restores the data to the selected partition. When the restore is complete, the Found Backup Set dialog box reappears and shows the next backup set that is found on the media. If there are no more backup sets, the Select Tape Drive screen appears.

    To restore another backup set, click Restore Set again to restore the next backup set. Repeat this step for each backup set found on the media.

    Click Skip Set

    To skip the restoration of this backup set and search the media for another backup set from which to restore.

    Click Skip Media

    To eject the media and replace it with different media.

  16. After you restore the last backup set, click Finish to end the recovery process and exit the Intelligent Disaster Recovery Wizard.

More Information

About changing hardware in the computer to be recovered

Performing a manual restore by using the Intelligent Disaster Recovery Wizard