Deleting a user from DLO

If you want to permanently remove a user from the DLO database, you can delete the user’s entry from DLO. Before deleting the user from the DLO Administration Console database, you should uninstall the Desktop Agent from the user’s desktop. Otherwise, the user is automatically re-added if the Desktop Agent is run by the user and a matching user assignment exists in DLO. If you cannot uninstall the Desktop Agent from the user’s computer, disable the user.

See Enabling or disabling DLO access for a desktop user.

To delete a user from the DLO database

  1. Uninstall the Desktop Agent from the user’s computer.

  2. On the DLO navigation bar, click Setup.

  3. In the selection pane, click Users.

  4. Click the user or users you want to delete.

  5. In the task pane, under General Tasks, click Delete.

  6. To delete the data that is stored in the user data folder, check Delete data stored in the user data folder.

    When the Delete data stored… option is selected, backup data is deleted from the network user data folder, but not from the desktop user data folder. When the Desktop Agent is uninstalled from the desktop computer, an option is provided to delete the desktop user data folder.

  7. Click Yes or Yes to All to delete the user.

    If you delete a user without first uninstalling the Desktop Agent from the user’s desktop, the Desktop Agent on that user’s desktop closes automatically.

Deleting a user from DLO