You must add the Oracle server to the list so that the media server has database access for operations.
See About authentication credentials on the media server.
See Authentication Credentials options.
To set authentication credentials on the media server for Oracle operations
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On the Authentication Credentials for Oracle and DB2 Servers dialog box, you can add, edit, or delete a fully qualified domain name and a logon account.
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Enter the name of the Oracle server on which the instance is installed.
The name of the Oracle server should match the name of the server that lists the Oracle resource. Symantec recommends that you enter the fully qualified domain name. For example, Servername.domain.com is the fully qualified domain name and Servername is the NETBIOS name. For Oracle RAC nodes, enter the fully qualified domain name for the each node in the list.
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To add the logon account name, do one of the following:
Click the arrow
Select the logon account name that you want to add.
Click New
On the Logon Account Selection dialog box, click New.
Use the same logon account format that you use when you enter the logon account name on the Database Access tab in the Remote Agent Utility. For example, if you entered Domainname\Username on the Remote Agent Utility, use that same format on the list of authentication credentials.
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On the Authentication Credentials for Oracle and DB2 Servers dialog box, click OK.
More Information
About Oracle instance information changes
Configuring the Oracle Agent on Windows computers and Linux servers