Troubleshooting Backup Exec Migrator and Partition Recovery Utility issues

Review the following error messages for possible solutions to errors that you may encounter:

  • The Backup Exec Migrator logs migration activity in the Windows Event Viewer and in the Enterprise Vault Dtrace Utility on the Enterprise Vault server. It also logs migration activity on the Backup Exec media server.

    The details that are provided in the log files can help you troubleshoot issues with the Backup Exec Migrator.

    See About Backup Exec Migrator events.

    See About Backup Exec Migrator logs.

  • The Partition Recovery Utility cannot find any files to be recalled.

    There are no file to be recalled from the vault store database using the Archive ID that you provided.

  • The Partition Recovery Utility operation will be terminated due to a user request.

    You may have stopped the Partition Recovery Utility operation by pressing Ctrl + C or Ctrl + Break.

  • The migrated file name <file_name> with ID <migrated_file_id> was not found in the Backup Exec backup sets. The recall is skipped for this file.

    The Partition Recovery Utility skips collection files if they already exist in the vault store database. To restore the files, delete them from the vault store database, and then run the Partition Recovery Utility again.

  • The Partition Recovery Utility cannot find any partitions. Ensure that the name of the vault store is valid, and that there are partitions in the vault store.

    The vault store name that you provided may be invalid.

Troubleshooting Backup Exec Migrator and Partition Recovery Utility issues