Troubleshooting tips for true image restore

Errors that can occur in regular restore jobs can also occur in true image restore jobs. If you cannot restore using true image backup sets, try restoring from individual backup sets in the View by Media tab.

See Selecting backup sets that are enabled for true image restore.

The following table lists troubleshooting tips:

Table: Troubleshooting tips for true image restore operations



The job fails with the error “Error retrieving catalog information.”

Most likely, one or more prior catalogs are not present.

If the catalog of the selected set is present but some prior catalogs are not present, check the job log to find this specific catalog error.

You cannot expand the View by Resource restore selections to display the true image restore selections.

If any prior catalogs are missing, the restore view cannot be expanded.

More Information

About true image restore

Requirements for true image restore

About true image catalogs

Troubleshooting tips for true image restore