Following are requirements for true image restore:
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The Backup Exec Remote Agent for Windows Systems or the Remote Agent for Linux or UNIX Servers must be installed on any remote computers that you want to back up.
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The Advanced Disk-based Backup Option (ADBO) must be installed on the media server.
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The backup sets must be created by a policy that contains full and incremental job templates in which the option Collect additional information for synthetic backup and for true image restore is enabled.
More Information
About collecting additional information for synthetic backup and true image restore