Use the Tape Device Configuration Wizard to do the following:
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Configure robotic library drives to correct where the drives display in the Devices view.
After you install Backup Exec, a stand-alone drive may be inadvertently displayed as an unknown device in the Devices view.
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Install Symantec tape device drivers by using the Symantec Device Driver Installation Wizard.
More Information
Configuring storage devices by using the Configure Devices Assistant