Help and Technical Support items

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See About the Home view.

The Help and Technical Support items help you configure Backup Exec and resolve usage issues.

Table: Help and Technical Support items

Item

Description

Getting Started

Provides a series of steps that you can follow to configure logon accounts, devices, media sets, and the Intelligent Disaster Recovery Option. The steps to configure the Intelligent Disaster Recovery Option display only if you have a license for it.

Technical Support

Provides the following support options to help you understand product features and functionality or troubleshoot issues:

  • Backup Exec Tech Center

  • Backup Exec Technical Support

  • Use MySupport to manage new or existing support cases

  • Symantec Remote Assistance

  • Best Practices

  • Register for software alerts

  • Get software patches and updates

Documentation

Provides the following documentation options to help you understand product features and functionality or troubleshoot issues:

  • View Readme

  • View Administrator’s Guide (PDF)

  • View Administrator’s Guide Addendum (PDF)

Installation Tasks

Lets you access the Installation Wizard, which you can use to install additional agents and options to other servers.

Job Creation Tasks

Lets you create backup jobs, policies, and restore jobs by using wizards.

Advanced Configuration Tasks

Lets you perform the following advanced configuration tasks:

  • Set job defaults and preferences

  • Configure alerts and notifications

  • IDR Preparation Wizard (if installed)

  • Configure the Symantec Volume Snapshot Provider

Device and Media Tasks

Lets you perform the following device and media tasks:

  • Configure media sets

  • Configure devices

  • Configure device pools

Symantec RSS Reader

Lets you view and add Backup Exec and Symantec RSS feeds.

Licensing and Maintenance Contract Information

Lets you enter serial numbers so that Backup Exec can search for expiration dates for your maintenance contracts. After you enter the serial numbers, you can set alerts to remind you to renew each contract before the maintenance contract expires.

Entering the serial numbers also ensures your access to the latest upgrades and to technical support for your products.

Help and Technical Support items