Installing a custom installation of Backup Exec

A custom installation is designed for large or complex environments or for customers who prefer to set all of their options. For example, if you use a remote media server or use the Central Admin Server Option or the SAN SSO Option, you should perform a custom installation. If you prefer to have Backup Exec set default options or if you have a small, uncomplicated environment, you can use the typical installation.

See Installing a typical installation of Backup Exec.


If you install Backup Exec through terminal services and the installation media is on a shared drive (network share), you must install it using a UNC path. Installation by mapped drives is not supported in this situation.


Before you install, make sure that your license keys for Backup Exec and any agents or options are available. If you don’t have license keys, go to the following URL to activate the product:

License keys are required to install Backup Exec and its agents and options. However, you can install a trial version of Backup Exec without a license key.

To install a custom installation of Backup Exec

  1. From the installation media browser, click Install Products, and then select Backup Exec.

    If the Microsoft.NET Framework 3.5 SP1 is not already installed on this computer, Backup Exec installs it. The installation of the Microsoft.NET Framework may take some time.

  2. On the Welcome panel, read the license agreement, and then click I accept the terms of the license agreement.

  3. Click Next.

  4. On the Install Type panel, click Custom Installation, and then click Next.

  5. On the Menu panel, check Local Install, and then click Install Backup Exec software and options.

  6. Click Next.

    For first-time installations and upgrade installations, the Backup Exec Environment Check runs automatically after you click Next.

  7. Review the results of the Environment Check.

  8. Do one of the following:

    • If the Environment Check does not reveal any issues that may prevent a successful installation of Backup Exec, click Next.

    • If the Environment Check reveals any issues that may prevent a successful installation of Backup Exec, click Cancel to exit the wizard. Correct the issues before you attempt to install Backup Exec again.

  9. Select one of the following methods to enter license keys:

    To enter license keys manually

    Do the following in the order listed:

    • Type the Backup Exec license key into the license key field.

    • Click Add.

    • Repeat for each license key for each option or agent that you want to install.

    To import license keys from a file

    Do the following in the order listed:

    • Click Import from file.

    • Select the besernum.xml file.

    The default location for the besernum.xml file is %allusersprofile%\Application Data\Symantec\Backup Exec.

    To install a trial version

    Leave the license key field blank.

  10. Click Next.

    The license keys that you entered are saved to the besernum.xml file, which is located in the %allusersprofile%\Application Data\Symantec\Backup Exec directory.

  11. Select any additional options or agents that you want to install.

  12. Click Next.

    If you selected the File System Archiving Option or the Microsoft Exchange Mailbox Archiving Option, the Archiving Option Environment Check runs. The Archiving Option Environment Check verifies that the computer meets the minimum requirements for installing and configuring Enterprise Vault. If the computer does not meet the minimum requirements, you must uncheck the archiving options or fix the errors before you can continue with the installation.

  13. Do one of the following:

    To change the directory where t
    he Backup Exec files are installed

    Click Change to select a new directory.

    To accept the default directory (recommended)

    Proceed to step 14.

    Symantec recommends that you do not select a mount point as the destination directory because if you delete the mount point, Backup Exec is uninstalled.

  14. Click Next.

  15. Provide a user name, password, and domain for an Administrator account that the Backup Exec system services can use, and then click Next.

    See About the Backup Exec service account.

  16. On the Choose SQL Server panel, do one of the following to select a location to store the Backup Exec Database .

    The Choose SQL Server panel does not appear for upgrades. You cannot change the database location during the upgrade process. If you want to change the database location after the upgrade, use BE Utility.

    To create a local Backup Exec SQL Express instance

    Do the following in the order listed:

    • Click Create a local Backup Exec SQL Express instance to store the database on.

    • To change the location of the Backup Exec SQL Express instance, click Browse.

    • Select the location, and then click OK.

    To use an existing SQL Server 2005 or SQL Server 2008 instance

    Do the following in the order listed:

    • Click Use an existing instance of SQL Server 2005 (SP3a or later) or SQL Server 2008 on the network to store the database on.

    • Select the instance.

    When Backup Exec is installed into an existing instance, the automated master database restore feature is not available. To recover the Master database, replace it with the Master database copy that Backup Exec automatically creates and updates when the Master database is backed up.


    During the installation process and upgrade process, Backup Exec stops and starts the SQL service several times. Other user-created databases that use the SQL Server instance are unavailable during the process. To avoid such conflicts, you should install Backup Exec into its own SQL instance.

  17. Click Next.

    Backup Exec attempts to connect to the instance.

  18. If the Symantec Backup Exec Database panel appears, perform the following steps to identify the location of the SQL Express SP3 setup file:

    • Click Browse.

    • Navigate to the location where you downloaded the SQL Express SP3 setup file.

    • Click OK.

    • Click Next.

  19. If you are prompted, select how the Symantec Device Driver Installer should install device drivers for the tape storage devices that are connected to the server, and then click Next.

    Symantec recommends that you select Use Symantec device drivers for all tape devices.

  20. If you are prompted, enter information or choose settings for the additional options that you want to install, and then click Next after each selection.

  21. Read the Backup Exec installation summary, and then click Install.

    The installation process takes several minutes to complete. During the process, the progress bar may not move for several minutes.

  22. When the installation is complete, you can run LiveUpdate, view the readme, and create a shortcut to Backup Exec on the desktop.

  23. Click Finish to close the installation wizard.

  24. If Restart System appears, restart the computer in order for the configuration to take effect.

The installation process creates an installation log named Bkupinst.htm on the computer where Backup Exec is installed.

More Information

About the installation log

Post-installation tasks

About Backup Exec’s standard features

About upgrading from previous versions of Backup Exec

Installing a custom installation of Backup Exec