Responding to active alerts

You can respond to active alerts and depending on the alert condition, continue or cancel the operation. By default, Backup Exec displays all enabled alerts, and all alerts that require a response. If you have set filters, only those alerts that are selected appear, in addition to any alerts that require a response.After the alert condition is resolved, the alert is moved to the Alert History.

If you click Close on the alert response dialog box, you will close the dialog box, but the alert remains active. To clear the alert and move it to the alert history, you must select a response such as OK, Yes, No, or Cancel.

You can configure automatic responses for alert categories.

Some alerts provide a Unique Message Identifier (UMI) code. This code is a hyperlink to the Symantec Technical Support Web site. You can access the technical notes that are related to the alert.

See Configuring automatic responses for alert categories.

To respond to an active alert

  1. On the navigation bar, click Alerts.

  2. Click Active Alerts.

  3. Select the alert to which you want to respond, and then under Alert Tasks in the task pane, click Respond.

    If you have more than one alert selected, click Respond OK to all to clear the selected alerts to the alert history. The alerts must have an OK response available to be automatically cleared.

  4. Click a response for the alert.

    See Alert response options.

Responding to active alerts