Linking from the job log to the Symantec Technical Support Web site

Errors that are reported in the job log each have a unique code, called a Unique Message Identifier (UMI). These codes contain hyperlinks that you can click to go to the Symantec Technical Support Web site. From the Web site, you can access technical notes and troubleshooting tips that are related to a specific message. Unique Message Identifier (UMI) codes establish unique message codes across all Symantec products.

Some alerts also contain a UMI. For example, if a Warning alert appears when a job fails, the alert includes the UMI code.

See Responding to active alerts.

You can create or enable an error-handling rule for errors. These rules let you set options to retry or stop a job when the error occurs.

To link from the job log to the Symantec Technical Support Web site

  1. On the navigation bar, click Job Monitor.

  2. On the Job List tab, in the Job History pane, select the completed job that you want to view.

  3. In the task pane, under General Tasks , click Properties.

  4. Click Expand All to view all of the information that is contained in the topics. Click Collapse All to hide the information in the topics.

  5. Scroll to the Job Completion Status section.

  6. Click the UMI code, which appears as a blue hyperlink.

More Information

About error-handling rules

Linking from the job log to the Symantec Technical Support Web site